The Best Answering Service for Law Firms in 2023

Photo of author
Written By Farman Ullah

Lorem ipsum dolor sit amet consectetur pulvinar ligula augue quis venenatis. 

Did you know that more than 50% of an attorney’s time is consumed by administrative tasks, including answering phones, invoicing, and managing interruptions? Unfortunately, missed calls can cost you clients and damage your reputation in the fiercely competitive legal industry. However, hiring a full-time receptionist may not be feasible due to budget constraints. Luckily, lawyer answering services are available to help streamline your law firm’s client communication.

By using an automated attorney answering service, like the multi-level auto attendant offered by Community Phone, you can manage client calls on your schedule and ensure they reach the right person or voicemail. This solution allows you to save money and improve your reputation by demonstrating your commitment to your clients’ needs.

Top 5 Answering Services for Law Firms

Small law firms often face a dilemma: pay exorbitant fees, sometimes over $100 a month, for answering services or handle client calls themselves. Unfortunately, these costs can skyrocket depending on your firm’s specific needs.

Relying on third-party representatives to answer client calls may not be the best choice when you’re trying to expand your business. These reps typically juggle multiple customers and may not be familiar with your unique client interactions or share your enthusiasm for your business.

Fortunately, automated answering services can help streamline your call handling and facilitate business growth. Discover how these services can benefit your law firm and enhance your customer communication.

Community Phone

Streamline your law firm’s communication with the customizable automated answering service from Community Phone. This powerful multi-level auto attendant can be programmed to handle client calls in a variety of ways, such as directing them to the appropriate person, providing answers to common questions, or sending them to voicemail during off-hours or when you’re unavailable.

The flexibility of this answering service allows you to prioritize your business needs. For example, if customer acquisition is a top priority, you can program the system to route potential client calls directly to you, even if you’re occupied, rather than sending them to voicemail.

With Community Phone’s law firm features, you can increase your billable hours and reduce fee burn. Discover how this innovative solution can benefit your firm and streamline your client communication.

Law-firm Features from Community Phone

Law-firm Features from Community Phone

Call Routing

Efficiently manage your incoming client calls with the call-routing feature from Community Phone. This solution allows you to quickly direct calls to the appropriate person or voicemail based on your business needs. Here’s how you can make it work for you:

Simultaneous Ring

Ensure you never miss a client call again with the simultaneous ring feature from Community Phone. By programming multiple phones in your business to ring simultaneously, you can increase the likelihood of a call being answered by you or an available representative. Say goodbye to missed calls and hello to improved client communication.

Ring a Second Number

You can program phones in your business to ring subsequently if the first line is busy or does not answer.


Stay connected with your clients using the voicemail-to-email feature from Community Phone. This innovative solution allows you to receive voicemails as audio files or transcripts in your email, giving you the flexibility to respond to missed calls on your schedule or based on the priority of the issue at hand. Discover how this feature can enhance your client communication and improve your business efficiency.

Landline Texting

Maintain professional communication with your clients using the 2-way messaging feature from Community Phone. This solution enables you to send text messages from your business landline, eliminating the need to share your personal cell phone number. Your clients can interact with you via text, even when you’re occupied in court and unable to answer their calls. Discover how this innovative feature can enhance your client communication and streamline your business operations.

Call Forwarding

Stay connected with your clients and prospects even when you’re away from your office with call forwarding from Community Phone. By forwarding your business calls to your cell phone, you can ensure that you never miss an important call. Contact your dedicated Community Phone account manager today to learn more about this feature and other valuable tools that can help enhance your law firm’s communication and productivity.

Spam Call Blocker

Streamline your business operations and protect your time and bandwidth with Community Phone’s spam call blocker services. This advanced feature allows you to block unwanted calls before they even ring on your phone, saving you valuable time and resources. Discover how this feature can enhance your law firm’s communication and improve your productivity.

Number Choice

Streamline your business operations and protect your time and bandwidth with Community Phone’s spam call blocker services. This advanced feature allows you to block unwanted calls before they even ring on your phone, saving you valuable time and resources. Discover how this feature can enhance your law firm’s communication and improve your productivity.

Call Recording

Effortlessly capture important information during client phone conversations with Community Phone’s call recording feature. This innovative tool enables you to revisit and review significant discussions, ensuring that you never miss any critical details. Learn more about this useful feature and how it can help enhance your law firm’s communication and productivity.

Backup Battery: Maintain Your Communication During Power Outages

Experience uninterrupted communication with your clients by harnessing the power of cloud technology and the reliability of cell towers with Community Phone’s innovative communication solutions. With a 12-hour backup battery, you can rest assured that your phone will continue to function, even during a power outage. In the unlikely event that all towers in the area are down, you can still stay informed about missed calls with our convenient Voicemail-to-email feature. Learn more about how our advanced communication tools can help your law firm stay connected, even during challenging circumstances.

Benefits of Choosing Community Phone

best legal answering service

1. Unlimited nationwide calling:

Enjoy unlimited nationwide calling with Community Phone and grow your customer base without worrying about skyrocketing phone bills. Stay connected with your existing clients and win new ones from all over the country with ease.

2. Number Porting:

Switching phone service providers can be a hassle, but not with Community Phone. Our dedicated support representative will guide you throughout the number porting process, and you can schedule calls with them to keep track of your request’s progress.

With our fast porting process, you can have your number transferred in just 3-5 business days without any service interruption. Trust us to handle the details so that you can focus on growing your business.

3. Customer-friendly cancellation policies:

Unlike some service providers that make it difficult to cancel their service, Community Phone offers a hassle-free cancellation process. If you feel that our service is not the right fit for you after the 14-day trial, you can cancel without any trouble. This is in contrast to customer reviews on Trustpilot, where some providers have received criticism for their cancellation policies.

Other Answering Services

2. Vonage

Discover why Vonage is a popular choice among small to medium-sized law firms with features like law firm answering services, call recording, and logging. However, customers have noted issues with customer support and phone line reliability.

Vonage pricing for the multi-level auto-attendant plan starts at $29.99 per month per line, which includes desktop and mobile apps. Choose the plan that fits your business needs and keep your law firm connected with Vonage.

3. Ooma

Ooma is a cloud-based VoIP phone service provider offering unified communication solutions for small and enterprise businesses, including voice, video, messaging, and call center operations. However, customers have reported experiencing patchy service quality unless they opt for high internet speed. In addition, Ooma’s hidden charges and unhelpful customer service have been cited as significant challenges by customers on review sites.

Ooma Pricing

Ooma Office Plan is $19.95 per month

Ooma Office Pro Plan is $24.95 per month

‍4. 8×8

Enhance communication in your small to medium-sized law firm with a VoIP solution that includes business texting and video conferencing. However, customers have reported challenges with number porting, unresponsive customer support, and difficulties canceling services with 8×8, as seen on review sites.

8×8 pricing

The basic communication package for small businesses costs $15/per user /per month.

5. Nextiva

Nextiva offers VoIP-based phone service for law offices that includes an auto attendant, business phone service, business email, video conferencing, and more. However, customers have faced challenges with Nextiva’s complex cancellation policies and unhelpful customer support, which have led to difficulties in canceling their service. Additionally, some customers have experienced significant losses due to frequent call drops. For a seamless communication experience, consider Community Phone’s reliable and hassle-free services.

Nextiva Pricing

Plans start at $18.95/month/user when paid annually.


How much is an answering service for a business?

Expensive answering services can be a challenge for small law firms looking to scale up their business. However, with Community Phone’s business landline service, you can program an automated answering service tailored to your business needs at an affordable price. Get in touch with Community Phone at 855-768-2055 to learn more and receive a customized quote.

Are answering services worth it?

Answering services may not be the best fit for all businesses, as they may not reflect your brand values and client service standards. If you’re looking for a more personalized and customizable approach to managing your calls, consider Community Phone’s automated answering service.

With this feature, you can program your own greeting, call routing, and important message sharing that aligns with your business needs and values. Plus, you can have full control and visibility over your calls and clients’ interactions, without relying on third-party services.

To learn more about how Community Phone’s automated answering service can benefit your law firm, contact our business specialists at 855-768-2055 today.

What is the purpose of an answering Service?

Enhance your law firm’s reputation by providing personalized call handling with Community Phone’s automated attendant feature. Unlike a 3rd party answering service, you can program the auto attendant as per your business needs and ensure that your clients receive the same level of care and attention as if you were answering the call yourself.

By leveraging the power of Community Phone’s business landline service, you can improve client satisfaction and loyalty while attracting new clients through word-of-mouth referrals. Contact Community Phone’s business specialists today at 855-768-2055 to learn more about how the automated attendant feature can benefit your law firm.


Small law firms need to prioritize customer acquisition and retention, which means spending more time on their practice. Intelligent automation can help take a significant load off a law firm’s administrative tasks, allowing lawyers to focus on providing quality services to their clients.

Community Phone is an excellent business service provider for law firms in the U.S., offering an automated answering service that takes care of calls while lawyers are busy with their clients. Sign up today and streamline your business operations with Community Phone.

Get in touch with Community Phone’s business specialists to learn more about their services.

Leave a Comment